Do you revel in being part of an entrepreneurial crew, all running in combination and working at complete velocity to ignite a disruption within the tech business? Are you additionally excited about main and rising our Buyer Happiness division, and dealing with our customers to make sure exemplary tech toughen and repair?
What You’ll Be Doing (Task Duties) 😃
- Solution tickets from customers who’re the use of our video participant on their website online. Bonus if you’ll be able to no longer simply lend a hand clear up their tech demanding situations, however reach the most efficient advertising effects with our gear. Weekend check-ins for pressing issues, 10 minutes max. Some telephone calls.
- Setup plans and invoices for customers in our billing platform (Chargify)
- Paintings intently with builders to unravel insects customers are experiencing and ensure not anything falls in the course of the cracks
- Personal the customer-facing lend a hand doctors for Vidalytics
- Sometimes get on video calls to demo new options or clear up advanced toughen problems
- Outreach to customers that pass over plan limits and hand off to gross sales
- Assist toughen associate companions
- Replace interior documentation
- Arrange computerized messages and bots to automate repetitive duties/toughen inquiries
- Quarterback user-related duties, like DMCA Reviews and chargebacks
Necessities 😃
- 2+ years of enjoy in Buyer Enhance/Carrier or Tech Enhance function, preferably for a SaaS or technical product
- Tech savvy – you wish to have as a way to pick out up the use of new instrument and technical subjects temporarily, however don’t concern, we’ll lend a hand educate you and level you in the precise path
- Skilled with Buyer Enhance Tech Stacks (similar to Intercom, ClickUP, JIRA).
- Superb verbal exchange talents, written and verbal, you’ll be speaking with our customers continuously
- Superb problem-solving and decision-making talents
- Autonomy – we received’t cling your hand, however closing dates will have to be met. That is particularly vital since we’re a faraway crew
- Impeccable consideration to element
- Empathetic strategy to serving to our customers be triumphant
- Entrepreneurial – we’re a startup, so that you’ll get to put on numerous other hats
Great-to-have 😃
- Fundamental working out of HTML / CSS / Javascript ideas (we are a SaaS finally!)
- Talent to paintings with touchdown web page developers similar to ClickFunnels or Convertri for visitor toughen functions
Our Management Crew 😉
You’ll be able to paintings without delay underneath our VP of Operations, Erika, who is living in Warsaw, Poland. She is an eclectic skilled, with a numerous ability set and a keenness for group, product and design. She oversees operations around the corporate and is without delay concerned within the prioritization of duties and lines, along our Product Managers, CEO and Head of Engineering.
Patrick, our CEO, is a veteran on-line marketer and serial entrepreneur. He lives in Austin, Texas, USA. He’s bootstrapped a number of startups to a hit companies each on-line and offline. He leads the method, gross sales, and advertising for the corporate.
What You’ll Love About Us (Advantages and Perks) 😉
- Prime efficiency corporate tradition. You received’t be a cog in a device. Somewhat you’ll be a key member of a prime efficiency crew this is getting shit achieved. It is a position to develop and understand your possible, it doesn’t matter what degree you’re at on your occupation.
- No place of business politics. We’re small and flat. There’s no bullshit of seeking to dance round delicate subjects. Divert assets from different department’s initiatives. We’re direct, we’re fair, we’re right here to perform large audacious targets.
- We worth your concepts. At Vidalytics, my door is at all times open. Want lend a hand? Let’s communicate! Have a imaginative and prescient for the way forward for the corporate? I wish to listen it! Suppose I suck at my process? Assist me develop!
- Leisure and rest. Workers get 20 days of PTO.
- Skilled construction. Need to proceed your training? Vidalytics will pay for categories, meetings, and extra.
- You’re greater than an worker, you’re an individual. Each and every co-worker you’ll meet is dedicated to treating you with appreciate and kindness. You received’t listen stuff like, “It’s simply trade.”
- It is a resume-making place, the place you’ll be told so much and feature numerous duty. You don’t must watch for any person to die or retire to transport up, like in a mega-corp.
- Entrepreneurial to our core – Now not best are we a startup, however we want intrapreneurs that may lend a hand us scale, and we’re wanting to begin different sister corps in time to shape a portfolio of businesses, which you have to be a co-founder of.
Vidalytics’ Values
(Sure, We’re In truth Critical About Those) 😇
Information – Up to we’re ready to, we use information to reply to questions, give bonuses and promotions. Now not in line with politics and titles. However information or no longer, when a choice is made, it’s time to get on board.
Scrappy Entrepreneurial Mindset – We’re a startup. You get numerous freedom, duty and autonomy, however then now and then we wish to do no matter it takes to verify we live on. If you wish to have a very easy process, pass paintings on the executive.
Radical Candor – The concept that is rooted in two major rules: being concerned individually and difficult without delay. This fashion we’re ready to succeed in a stability that promotes enlargement, agree with, and optimistic comments. You’ll name out any individual from the CEO on down. Simply be sure you assault problems and no longer other people. 😉
Prime Efficiency – It is a position to be your best possible. To paintings with people who find themselves hanging out. develop, be told and notice what you’re manufactured from. For hyper finding out.
Responsibility – Do what you assert. And personal what you’ve achieved. Errors occur. However the worst factor that may occur is when any person doesn’t personal and be told from them.
Expansion – We’re ALL continuously finding out and rising. Another way we will’t scale with the trade and for our teammates. We spend an excessive amount of time at paintings not to be getting higher. It is a position to be informed, recuperate, and dare we are saying self actualize.
Cheers,
Erika Lehmann
Co-Founder / VP of Ops @ Vidalytics
