The Commonplace Marketplace, a mission-driven distributor of native meals to communities within the Mid-Atlantic, Texas, Southeast, and Nice Lakes, seeks a Buyer Make stronger Affiliate II to supply remarkable customer support and give a boost to to our valued consumers. Our undertaking is to beef up regional farms whilst making native merchandise available to communities and the establishments that serve them.
On this position, you are going to be accountable for construction and keeping up robust relationships with our purchaser companions, making sure their wishes are met and their questions are replied. You are going to function some degree of touch for patrons, dealing with inquiries, resolving problems, and offering product data. Moreover, you are going to monitor orders, replace buyer accounts, and collaborate with inner groups to verify a clean and seamless buyer revel in.
FULLY REMOTE Hours are Sunday-Thursday 11AM-7:30 PM Jap Time the best candidate is positioned close to certainly one of our hubs (Atlanta, Philadelphia, Houston, Chicago). The Buyer Make stronger Affiliate helps consumers around the nation in a couple of time zones from New York, Philadelphia, DC, Atlanta, Birmingham, Houston, Chicago.
Tasks:
- Act as the principle level of touch for patrons, responding to inquiries and offering remarkable customer support
- Construct and handle robust relationships with consumers, making sure their delight and loyalty
- Force gross sales enlargement from present consumers
- Cope with buyer problems and considerations, resolving them in a well timed and enough method
- Supply product data, together with availability, pricing, and order standing
- Monitor and observe buyer orders, making sure on-time supply and accuracy
- Replace buyer accounts and handle correct and up-to-date information
- Collaborate with inner groups, together with gross sales, advertising, and operations, to verify a unbroken buyer revel in
- Keep in touch buyer comments and insights to inner groups, contributing to ongoing enhancements and improvements
- Help with administrative duties, corresponding to knowledge access and reporting
Necessities
- Earlier buyer give a boost to or inside of gross sales revel in
- Very good communique and interpersonal abilities
- Robust problem-solving talents
- Talent to multitask and prioritize in a fast moving surroundings
- Consideration to element and accuracy
- Enjoy running with CRM techniques or buyer databases
- Gifted pc abilities, together with MS Place of job
- Interest for native farm meals and sustainable agriculture
- Talent to paintings collaboratively in a team-oriented surroundings
- Sure perspective and willingness to move the additional mile for patrons
- Highschool degree or similar
Advantages
- $19/ hour
- Well being Care Plan (Scientific, Dental & Imaginative and prescient)
- 2 Weeks Paid Time Off (Holiday, Days Unwell)
- 5 Paid Vacations
- Existence Insurance coverage (Elementary, Voluntary & AD&D)
- Retirement Plan (IRA)
