Far off Technical Improve Engineer at Chameleon

• Chameleon is SaaS for product groups to create in-product UX (modals, banners, checklists, microsurveys and so on.) to pressure consumer engagement. Watch a brief demo right here.
• We’re a remote-first, Collection A, VC-backed startup and these days with ~40 other folks allotted around the Americas and Europe. Be told extra about our staff, corporate, and tradition right here.
• Searching for a mid-level Technical Improve Engineer with SaaS enjoy dwelling in the Pacific or Mountain Timezone to enroll in our fast-growing staff at Chameleon
• It is a technical function and calls for robust wisdom of Javascript, HTML, and CSS, whilst additionally being buyer dealing with.
• Wage vary for this function is $70k – $100k USD every year, in accordance with enjoy.
• Our software procedure might appear other, it’s no longer lengthy and drawn out and we really feel interviewing on my own isn’t the easiest way for both birthday party to evaluate are compatible, so we attempt to resemble running in combination and participating.

That’s when our Improve Engineers step in. As professional troubleshooters, they save the day when those circumstances rise up – they examine, discover, give an explanation for, get to the bottom of, and most significantly, win again agree with.

As a result of our product operates inside of our consumers’ programs, there’s a lot of technical sophistication underneath the hood, ****and regularly Improve Engineers troubleshoot inside the intricate connections between Chameleon and quite a lot of programs.

As such, this function is perfect for somebody who enjoys various demanding situations and problem-solving and needs to be Buyer-facing.

• Have interaction consumers experiencing problem in a pleasant and comforting approach. Construct agree with and empathy with our consumers by means of working out and instructing them.
• Act like a detective to successfully troubleshoot a variety of problems (regularly contains logging into our consumers’ instrument and with the ability to recreate the problem constantly).
• Dig deeper into problems to discover the basis reasons and attainable answers by means of leveraging Chrome Developer Equipment, reviewing our code base, and any related information from our database
• Constitute Chameleon successfully when responding to consumers, attending buyer conferences, and, the place important, serving because the technical skilled in gross sales conferences.
• Obviously file insects and product development comments, running carefully with inner groups to escalate advanced problems and assist make stronger the standard and reliability of our product.
• Give a contribution to the continual construction, development, and upkeep of a complete wisdom base for self-serve troubleshooting.
• Percentage wisdom and absolute best practices with fellow Improve Engineers, Buyer Good fortune Managers, the Gross sales staff, and different product consultants to foster a collaborative and supportive setting.

• 2+ years running in a technical give a boost to or engineering place
• 1+ years running at a SaaS startup (<50 workers)
• Just right working out of HTML, CSS, and JavaScript
• Talent to know and troubleshoot advanced API constructions
• Convenience and self assurance with the usage of the browser console and different debugging gear
• Empathy with consumers and their targets, demanding situations, and eventualities

• You will have an absolutely functioning workstation and a quiet position to paintings (and take calls) with a high-speed web connection
• You might be situated within the Pacific Timezone or Mountain Timezone
• Fluency (written and verbal) in English

💵 Wage vary for this function is $70k – $100k USD every year, in accordance with enjoy and quantity of early-stage fairness

🚀 Top quality requirements, common comments, and alternatives that will help you develop temporarily

🌳 Versatile paintings hours and beneficiant break day, plus no-meeting Fridays! 🤸‍♀️

💻 New MacBook and price range for house place of business apparatus

🧘 Allowance for mindfulness/meditation app subscription

💡 Paintings with one of the most absolute best product other people on the planet as consumers

🏕️ Totally-paid world staff retreats (subsequent one in first week of Would possibly!)

 🌈 Chameleons are all other and uniquely stunning. They alter and are not required to affiliate or determine with any particular labels. We welcome the risk to get to understand you and are dedicated to development a various and inclusive staff that is composed of a number of backgrounds, cultures, languages, studies, personal tastes, and traits. That is what is helping us all develop and evolve.