Concerning the Position
We’re searching for customer-centric people to provider our market with empathy and judgment. You personal your visitor’s problems and give you the very best answers and repair by means of shifting as rapid as imaginable. You cross from your approach to verify the buyer is looked after. You show off the very best requirements of purchaser provider and are the buyer’s first level of touch. You’re a downside solver and solution-driven. You assume in your ft, take initiative, and know when to escalate scenarios. You’re employed independently and thrive in fast moving environments.Â
Our visitor base is just inside america right now, however provider to the nurses and places of work who use our market is 24/7.
Day-to-Day DutiesProcedure visitor touch and ship recommended answers thru telephone, chat, and e mail
- Keep in touch and collaborate with other departments
- Examine, analysis, and get to the bottom of visitor problems
- Deal with tricky and disappointed shoppers in a well mannered way and professionally
- Observe and observe up on all visitor requests in a well timed approach
- Arrange conflicting priorities
- Supply exceptional and outstanding customer support
- Should have weekend availability
What Units You Aside
You’re fast and assume in your ft. You keep in touch obviously and are comfy with dealing with tricky scenarios and shoppers, all the time responding with empathy. You might be truly curious and take initiative to resolve issues whilst you see them.
Why paintings at CBH?
- Be a part of a fast moving startup unicorn making an enormous distinction within the lives of tens of hundreds of consumers.
- Make money working from home with occasional alternatives to satisfy your coworkers, together with some touring from world wide, in-person.
- Private {and professional} construction alternatives. In case you are involved in creating a specific talent or finding out extra a few explicit a part of the trade, we’re going to provide the alternative to be informed
Gadget Necessities (NO CHROMEBOOKS, NO LINUX OS)
- Minimal 20Mbps stressed web connection
- CPU: minimal quad-core CPU (Intel Core i5 eighth Gen or upper / AMD Ryzen 5 2000 sequence or upper)
- RAM: minimal 16GB or upper
- Boot Force: the usage of SSD
- Stressed headset
- Quiet operating setting
- Stable energy and web
We function 24/7 and paintings on a rotating roster, together with weekends.Â
