Faraway Wisdom Supervisor at komoot

About komoot

Sign up for our 100% distant staff and get started your journey with komoot.

In regards to the position

Able to your subsequent journey?

What you are going to do  

Broaden and deal with toughen documentation, together with FAQs, troubleshooting guides, and easiest practices, together with interior documentation as wanted. 

Often replace and revise current content material to replicate adjustments in merchandise, services and products, or processes.

Put in force methods for taking pictures and disseminating wisdom throughout the staff.

Behavior audits of toughen content material to verify accuracy, relevance, and consistency.

Collect comments from staff contributors and customers to spot spaces for growth and cope with any gaps in wisdom.

Discover and put in force new equipment or applied sciences to make stronger wisdom control processes and workflows.

Collaborate with Product Managers, builders, and QA to verify technical specs of recent options are adequately documented. 

Track KPIs associated with toughen content material utilization and effectiveness, similar to content material perspectives, comments rankings, and determination charges.

Analyse traits and patterns in toughen interactions to spot alternatives for pre-emptive content material introduction and proactive toughen measures.

Why you are going to adore it 

Your paintings will give a contribution to serving to thousands and thousands of other people revel in beautiful out of doors studies.

We’ve been a remote-working corporation since 2017, which means: We’re distant by means of default, have frameworks and programs in position, and understand how to do it nicely.

You’ll paintings from anywhere you wish to have, be it a seaside, the mountains, your home, or any place else that lies in any time zone between UTC-1 and UTC+3.

Now we have your prices lined to your co-working area club or your work-from-home place of work setup and the newest units and gear to do your easiest paintings.

You’ll change into an very important a part of our numerous and global staff with colleagues primarily based in 20+ international locations throughout Europe.

38 paid days off (inclusive public vacations) – you might be unfastened to take the ones days each time it fits you, together with a well-merited iciness vacation ruin.

We like seeing other people develop. That is why every staff member will get €2,000 and three further days to spend on skilled building every 12 months. Categories, meetings, books – your selection!

You’ll achieve success on this position for those who

Are fluent in English and German.

Have 3+ years of revel in in wisdom control, content material control, or a comparable box.

Have demonstrated revel in in growing and keeping up toughen documentation or identical wisdom sources.

Have controlled the localisation of that documentation into other languages.

Have a just right working out of HTML and CSS for formatting and styling content material.

Are accustomed to easiest practices in wisdom control, together with taxonomy building and content material categorization.

Are involved in AI and accustomed to the usage of AI to hurry up content material manufacturing, or with developing content material to be learn by means of an AI. 

Very good conversation and interpersonal talents, with a capability to collaborate successfully with numerous groups.

Have sturdy organisational talents and a focus to element to verify accuracy and completeness of toughen content material.

Are adaptable and prepared to be informed new applied sciences and processes.

Can put your self within the footwear of a buyer and look forward to their questions/wishes. 

Are proactive and pushed, in a position to tug knowledge from around the corporation. 

Have sturdy writing and modifying talents, with a capability to put across complicated knowledge in a transparent and concise approach.

Interested by how we paintings? 

Core Verbal exchange time between 10 am – 3 pm (Berlin Time). We all know other people have other existence, which is why we now have versatile operating hours with core time for synchronous interplay. You’ll arrange your workday in the best way that most closely fits you, your circle of relatives, and your wishes.

We paintings on a undertaking foundation in go useful groups to make certain that we collaborate on our objectives, transfer ahead easily with open traces of conversation, and reach effects as a staff.

Each Monday morning, we now have a whole-company presentation the place you listen about initiatives around the industry, encourage every different, and proportion nice paintings.  

We use equipment like Trello, Slack, Miro, Zoom, and Google Workspace each day to stick attached, collaborate simply, and organize initiatives.  

Dive somewhat deeper and be told…

Extra about our recruitment procedure, wage and FAQs right here: