Higher Studies is looking for a data-savvy buyer improve agent to offer world-class improve for our swiftly rising SaaS app.
Higher Studies used to be based in 2017.
We’re a small group of extremely efficient people operating throughout 3 continents.
Our product is a knowledge research & reporting SaaS app, depended on by way of over 4,500 companies.
We’re on a challenge to give you the very best instrument for inspecting information from in style apps and APIs.
Our app is these days to be had on Shopify, Stripe, and QuickBooks, and we’re operating laborious to amplify to different platforms.
Task Kind: Complete-time, Far off
It’s basically a buyer improve position.
Maximum of your time might be spent studying and replying to e-mail queries from consumers thru our helpdesk instrument (HelpScout) together with are living chat improve to make a choice consumers.
Commonplace buyer queries come with:
- Requests to create customized reviews and customized formulation
- Serving to traders time table and arrange reviews in Google Sheets
- Investigating and explaining file effects
- Requests about options, features, pricing, refunds and common interface questions
- Report movies to show the capability of the app that is helping solution particular buyer questions
On a much less widespread foundation, you will be required to:
- Write documentation about quite a lot of options of the app
- Bounce on telephone/video calls with higher consumers to coach and stroll thru quite a lot of options (that is uncommon)
The position gives alternatives for enlargement as the corporate grows as neatly.
We worth extremely efficient people who are keen about their paintings and possess the next talents:
Superb written English, with transparent, concise, and grammatically proper conversation. That is a very powerful for buyer replies, product documentation, and inner conversation.
Tenacity in tackling new and distinctive file requests, bearing in mind quite a lot of answers to seek out the optimum one.
Love for information and numbers
When you don’t want in depth enjoy with information equipment, you will have to have a convenience and pastime in operating with information. Revel in with Excel formulation or SQL is a plus, however no longer required.
- Talent with information research equipment corresponding to Excel, SQL, Tableau, PowerBI, Google Knowledge Studio, or identical equipment. Familiarity with those equipment will can help you temporarily adapt to our app.
- Revel in in e-commerce, accounting, or finance. Familiarity with those domain names might be really helpful as our reviews incessantly analyze orders, transactions, and fiscal information.
- Skill to create enticing screencasts for documentation and educational functions.
- You will have to be at ease operating from house or some other far flung atmosphere, with a devoted workspace and dependable, high-speed web get right of entry to.
- You will have to be a self-starter, proactive, and able to operating independently with minimum supervision.
- You will have to be to be had and on-line all over operating hours, as we often keep up a correspondence by the use of chat.
- Transparent and widespread conversation is very important, together with common updates for your development, ideas, problems, and questions.
- Your writing talents might be put into follow day by day to keep up a correspondence internally and externally.
- You’ll sign up for our group as an unbiased contractor / sole owner and might be accountable for paying your personal taxes.
- Devoted onboarding with screen-sharing classes with group individuals.
- A supportive group with a clear, public-by-default conversation tradition.
- Versatile paintings time table with common check-ins to trace your development.
- Truthful repayment in accordance with your talents and site.
- 25 days of paid go away yearly.
