We’re a small group of three people who has been development gear for Shopify traders for over 2 years. We’ve been rising often and now reached some degree the place we’d like a devoted buyer reinforce consultant.
Up until now even supposing we didn’t have a devoted CS rep, we nonetheless took buyer reinforce very significantly as is evidenced by means of our app’s superb score. Now we’re able to take our buyer reinforce to an excellent upper degree.
You are going to be our first CS rep which means that you are going to be an important a part of the group. You are going to assist us construct a device and processes for long term CS group participants.
You are going to even be ready to check out your self in different sides of commercial. Initiative is at all times welcome right here.
One of the most maximum essential tasks:
- Speaking with consumers both by means of are living chat or e mail and resolving any issues they have got
- Often finding out in regards to the options of our app and broader Shopify ecosystem with the intention to assist our consumers higher
- Summarizing product comments from traders and suggesting new techniques of product growth
- Carry out guide app assessments for brand new function releases
- Some non-CS similar paintings (e.g. researching a device, writing weblog posts, making some mockups). Those duties can be assigned in accordance with herbal skills and pursuits.
Should have:
- Wisdom of fundamental JS/HTML/CSS and willingness/pastime to be informed extra if wanted
- Excellent written and verbal conversation abilities
- You revel in chatting with folks and resolve their issues
- In a position to care for “onerous” consumers (we have now only a few of the ones despite the fact that 😊)
- Gifted in discussing technical ideas at a prime degree
- Skill/willingness to write down technical documentation/articles
- Willingness to accomplish non-CS similar duties (we’re a small startup and all of us put on a couple of hats)
- Willingness to have a minimum of 4 hour overlap a minimum of with GMT+7 9am-6pm
Great to have:
- Revel in running with Shopify, particularly one thing associated with theme building/customization
- Revel in running with B2B SaaS
- Further languages (particularly French, Spanish and Italian)
- Some other abilities that may be recommended to a startup (e.g. advertising and marketing, search engine optimization, video modifying, and many others)
Wage:
