Faraway Buyer Care Agent for pharmaceutical startup at Brightmeds

IMPORTANT NOTE: we assessment each unmarried incoming software and take some time to learn thru they all, rejecting those who don’t seem to be a just right fit. Having the make sure that your software shall be learn, we kindly ask you to abstain from the usage of recycled and generic duvet letters. As an alternative, center of attention on truthfully letting us know why you will have to paintings with us. Please learn till the top for extra directions.

If you’re an skilled and motivated visitor care consultant who needs to paintings with a major, made up our minds and increasing corporate that gives you a couple of alternatives to extend your talents and develop from inside, then stay studying: this could be the function you might be searching for.

We’re a fast-growing pharmaceutical startup inquisitive about turning in first class products and services to our shoppers and considerably enlarge our succeed in within the close to long run. We shaped our first Buyer Care group of three other folks by means of the top of March, and we have already got a group of 10 Care Coordinators that must be larger by means of 4 extra individuals with a view to be sure that our tickets do not pile up and our sufferers are receiving the most productive carrier we will be able to supply!

All of our corporate works remotely and we thrive at doing so. We perceive the methods and demanding situations that include being a group however running independently on the identical time.

We’d like you to lend a hand us supply exceptional customer support by way of e mail, reside chat and contact calls. We use Zendesk as our CRM and are inquisitive about development the best surroundings imaginable whilst being guided by means of mavens.

What you’ll be able to be doing:

• Coordinating deliveries for our shoppers and informing them in their standing, whilst protecting in contact with our companions and being the voice of our shoppers.
• Conserving our shoppers knowledgeable about our processes and workflows, whilst offering them directions to make use of our merchandise and what they may be able to be expecting from them.
• You’ll be able to be anticipated to turn into a professional in our services and tell present and attainable shoppers about our services. This isn’t a gross sales place, but when a possible client reaches out with questions you’ll be able to be offering them with data and steerage.
• Operating together with your managers on protecting an effective visitor give a boost to construction, diligently replying to emails, messages and contact calls but additionally developing content material for our shoppers.

What we are searching for in you:

• You’re enthusiastic, motivated and outspoken.
• You’re detail-oriented and feature very good management talents. You’ll have to deal with a couple of tickets and be capable of be sure that every affected person is being sorted.
• You ask questions and don’t seem to be afraid to offer your opinion while you consider one thing isn’t being executed in essentially the most optimum or customer-friendly approach. We don’t seem to be searching for a yes-person: we would like you to lend a hand us construct and toughen our processes.
• You’ve got exceptional written English talents (you’ll be examined in them throughout the choice procedure) and feature little to no accessory while you discuss. No longer pleasant this requirement will lead to a rejection, so it’s possible you’ll as smartly save your time.
• You know the way to step forward of shopper wishes and now not simply supply a solution to their query: you love to be sure that shoppers shouldn’t have to return again to us.
• You don’t seem to be a customer support bot. We don’t seem to be a BPO name heart, so we do not want repetitive apologies, clichéd thanks words and lengthy, empty emails: we’re an organization and due to this fact need effects and a customer-centered method.
• You’re to be had to paintings a minimum of 35 hours a week. Now we have protection between 8:00 AM and eight:00 PM (EST), 7 days every week. It could be nice in case you are to be had to paintings a minimum of someday over the weekend, however we will be able to speak about it.