Far flung Buyer Luck Lead at Secfix

Process Identify: Buyer Luck Lead

Location: 100% Far flung (+/- 2hrs from Berlin CET or keen to relocate to Germany)

The position

We are on the lookout for a Buyer Luck Lead with a powerful strategic mindset and a deep figuring out of shopper wishes to enroll in us and play a pivotal position within the workforce as we scale.

About Secfix

Secfix automates safety compliance for SMBs in Europe. We assist SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 rapid and simple. Our platform integrates with an organization’s tech stack (like AWS, Azure AD, Jira, and so on.), mechanically extracts the information wanted for compliance, and creates a tick list to turn out to be and stay compliant.

About our workforce

We’re a amusing, close-knit workforce on a project to automate safety and compliance for contemporary corporations and turn out to be the Ecu compliance automation chief. Our trajectory is fueled via most sensible traders, together with Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and plenty of extra angels.

We’re a workforce of 18 (and rising!) with founders Y Combinator product ideas and development a perfect far off tradition. We’re fixing an actual want with an enormous $97bn marketplace and the longer term could be very shiny.

About you

• No less than 3-4 years of hands-on Buyer Luck revel in, preferably inside of a startup or the SaaS trade.
• Demonstrated possession and duty, riding tasks to finishing touch with minimum oversight together with battle answer, making improvements to visitor retention, onboarding shoppers, decreasing churn, and embellishing visitor revel in.
• Remarkable problem-solving abilities, in a position to briefly figuring out and making use of new compliance wisdom (e.g., ISO 27001) and helping shoppers with technical API documentation.
• Confirmed management in scaling CS groups, inspiring and mentoring junior individuals, and development processes to scale a far off CS workforce from Seed to Collection A+.
• Deep visitor obsession, placing the client on the middle of all actions and advocating for them internally – making sure their voice is heard in product building and corporate technique.
• You might be all about getting your level throughout obviously and concisely to purchasers and your workforce. You stay issues easy, arranged, and everybody at the identical web page the usage of gear like gear like Slack, Perception, Clickup and Accumulate.
• You’re keen on discovering tactics to make existence more straightforward via automating CS processes like putting in place a CRM device from scratch. You’ll be able to be informed new applied sciences rapid. If there’s a sooner, smarter technique to do it, you’re on it – bonus issues if you are a Zapier whiz or know the way to code.
• Extremely arranged and meticulous, managing onboarding, offboarding, price ticket troubleshooting, and visitor requests successfully.
• Sturdy cross-team collaboration abilities, operating seamlessly with product, gross sales, advertising and marketing, and engineering groups.
• A far off mindset, adept at operating in a far off setting and making sure seamless communique and engagement throughout allotted groups.

Position Responsibilities

• Rent, lead and mentor a high-performing visitor good fortune workforce, fostering a customer-focused tradition.
• Develop into knowledgeable in ISO 27001, TISAX, GDPR, and different compliance requirements to raised give a boost to and information shoppers.
• Stay our shoppers knowledgeable of our product roadmap and product updates via development environment friendly communique channels.
• Automate the onboarding procedure for our shoppers so they are able to simply onboard themselves with much less interactions from the workforce.
• Reinforce our CS operations and processes, together with keeping up our CRM device and assist table articles, worm reporting procedure, coordinating visitor calls, and dealing with visitor questions about intercom.
• Use no-code gear like Retool, bubble or airtable to construct easy options we will be able to release rapid with out a lot engineering involvement.
• Onboard and give a boost to Secfix key shoppers right through their certification adventure till renewals.
• Function the principle level of touch for purchasers, managing their requests, together with upselling, renewals, worm studies, function requests, and extra.
• Oversee the QA means of our platform in conjunction with our Engineering Supervisor.
• Collaborate intently with gross sales, product, advertising and marketing, and engineering groups to make sure seamless visitor engagement.
• Create and analyze databases and processes to offer visitor comments to the product workforce.
• Paintings with advertising and marketing to put in force visitor referral systems.

What We Be offering

• Far flung Paintings: 100% far off paintings with a digital administrative center in Accumulate.
• Aggressive Wage: Trade-competitive native salaries.We pay native charges which are at or above the marketplace. We percentage this philosophy with GitLab.
• Fairness: Beneficiant fairness bundle – we’re all homeowners of Secfix and beneficiaries of our collective good fortune.
• Vacations: 26 days vacation + native public vacations.
• Well being Insurance coverage: Complete well being protection.
• Construction Funds: €1,000 annual private building price range.
• Workspace Funds: Far flung workspace price range and get admission to to co-working areas.
• Annual Retreat: Annual retreat to construct connections and encourage concepts (this 12 months we’re headed to Milan!).
• Tech Apparatus: Newest tech apparatus (MacBook, displays, headphones).
• Corporate Occasions: Corporate-wide occasions to construct relationships and feature some amusing!
• Mentorship: We’re sponsored via most sensible VCs and accelerators and feature direct get admission to to world-class mentors.

Interview Procedure:

• 45 min – Meet our Head of Other people
• Take-home Review 
• 1.5hr Review assessment and interview with our Founder and CEO
• 1.5h – Ultimate “Digital On-Website Interview” with workforce & Co-Founders in Accumulate, our digital administrative center