Time zones: EST (UTC -5)
Observe: Contra communicates with candidates via @contra.com domain names best. We by no means ask for cash from possible staff. For the newest activity postings, discuss with Contra Careers.
Who We Are And What We Do:
Contra is revolutionizing the sector of labor. Contra supplies firms with an industry-leading, all-in-one platform to regulate and scale their versatile staff.
In a global the place paintings is turning into extra versatile and assignment founded, Contra is main the way in which in making the sector’s platform for project-based and versatile paintings. Our platform provides all of the important equipment for hiring, onboarding, managing, and paying versatile skill. Contra has raised over $44M from most sensible VC’s together with NEA, Bizarre Ventures and Cowboy Ventures.
Why Sign up for Contra’s Adventure?
Contra isn’t simply some other HR device. Contra is constructing a brand new form of platform for the way forward for paintings. As each folks and corporations glance to undertake extra versatile operating kinds and ability methods, we’re main the way in which, with a community of over 500k freelancers and 15k shoppers who rely on Contra to paintings in combination and collaborate, 100% commission-free.
About You:
You are a Shopper Good fortune chief recognized for reaching effects via efficient collaboration with stakeholders in any respect ranges, together with C-level executives.
Your deep figuring out of the customer adventure is obvious, and also you excel in dealing with complicated eventualities within the realm of consumer good fortune.
You be able to determine consumer wishes and exhibit how Contra’s platform is usually a precious a part of their skill technique.
Obligations:
- Construct significant relationships with SMB shoppers (throughout quite a lot of organizational ranges, together with C-level executives) via well timed and attractive verbal exchange with the function of figuring out the shoppers’ wishes, constructing price, and setting up a a hit dating with Contra
- Proactively await and deal with escalating consumer problems with pace and urgency
- Increase inventive outreach methods to extend consumer engagement, retention, power expansion, scale back churn
- Percentage consumer comments throughout a lot of inner purposes like Product
Necessities:
- 3+ years of consumer good fortune revel in in Mid Marketplace and Enlargement Level Era phase
- Confirmed observe report in figuring out and figuring out consumer wishes, and translating them into actionable steps to beef up their revel in and good fortune with our platform.
- Robust relationship-building abilities and a fervour to be told
- Hobby for operating in a fast paced startup setting
- Primarily based in Toronto, CanadaÂ
General Comp:
*This can be a faraway 3-month contract to rent place. As soon as employed full-time you are going to obtain:
- 100% well being protection + 99% dental protection for US full-time staff, and well being reimbursements for Canadian staff and world contractors
- $4,000 computer compensation upon beginning full-time
- 401k matching for US full-time staff
- Alternatives for inventory grants
- Flexibility in paintings location – Contra is totally faraway, with hubs in SF + NY.
Interview Procedure
- Intro Name with Recruiting Workforce (15-20 mins)
- Interview with Head of Group (half-hour)
- Interview with Head of Operations (45 mins)
- Paid Case Find out about **+ Presentation (45 mins)
- Interview with CEO & Co-Founder (half-hour)
Contra is an equivalent alternative employer, dedicated to variety and inclusion. We don’t discriminate in accordance with race, faith, colour, nationwide beginning, gender, sexual orientation, age, marital standing, veteran standing, or incapacity standing.
Observe: Contra communicates with candidates via @contra.com domain names best. We by no means ask for cash from possible staff. For the newest activity postings, discuss with Contra Careers.
