Do you revel in being part of an entrepreneurial staff, all running in combination and working at complete pace to ignite a disruption within the tech trade? Are you additionally eager about main and rising our Buyer Happiness division, and dealing with our customers to verify exemplary tech enhance and repair?
What You’ll Be Doing (Activity Duties) 😃
- Resolution tickets from customers who’re the usage of our video participant on their website online. Bonus if you’ll no longer simply assist resolve their tech demanding situations, however succeed in the most productive advertising effects with our equipment. Weekend check-ins for pressing issues, 10 minutes max. Some telephone calls.
- Setup plans and invoices for customers in our billing platform (Chargify)
- Paintings carefully with builders to resolve insects customers are experiencing and ensure not anything falls during the cracks
- Personal the customer-facing assist medical doctors for Vidalytics
- Every now and then get on video calls to demo new options or resolve advanced enhance problems
- Outreach to customers that move over plan limits and hand off to gross sales
- Lend a hand enhance associate companions
- Replace inner documentation
- Arrange automatic messages and bots to automate repetitive duties/enhance inquiries
- Quarterback user-related duties, like DMCA Studies and chargebacks
Necessities 😃
- 2+ years of enjoy in Buyer Strengthen/Provider or Tech Strengthen function, preferably for a SaaS or technical product
- Tech savvy – you want in an effort to select up the usage of new tool and technical subjects temporarily, however don’t fear, we’ll assist teach you and level you in the correct course
- Skilled with Buyer Strengthen Tech Stacks (similar to Intercom, ClickUP, JIRA).
- Very good conversation talents, written and verbal, you’ll be speaking with our customers continuously
- Very good problem-solving and decision-making talents
- Autonomy – we gained’t cling your hand, however closing dates will have to be met. That is particularly necessary since we’re a faraway staff
- Impeccable consideration to element
- Empathetic technique to serving to our customers prevail
- Entrepreneurial – we’re a startup, so that you’ll get to put on a large number of other hats
Great to Have’s 😃
- Elementary figuring out of HTML / CSS / Javascript ideas (we are a SaaS in spite of everything!)
- Skill to paintings with touchdown web page developers similar to ClickFunnels or Convertri for visitor enhance functions
What You’ll Love About Us (Advantages and Perks) 😉
- Prime efficiency corporate tradition. You gained’t be a cog in a gadget. Quite you’ll be a key member of a top efficiency staff this is getting shit completed. It is a position to develop and notice your attainable, it doesn’t matter what degree you’re at for your occupation.
- No place of work politics. We’re small and flat. There is not any bullshit of seeking to dance round delicate subjects. Divert sources from different department’s initiatives. We’re direct, we’re fair, we’re right here to perform large audacious objectives.
- We worth your concepts. At Vidalytics, my door is at all times open. Want assist? Let’s communicate! Have a imaginative and prescient for the way forward for the corporate? I need to pay attention it! Assume I suck at my task? Lend a hand me develop!
- Leisure and rest. Workers get 20 days of PTO.
- Skilled construction. Wish to proceed your training? Vidalytics can pay for categories, meetings, and extra.
- You’re greater than an worker, you’re an individual. Each and every co-worker you’ll meet is dedicated to treating you with recognize and kindness. You gained’t pay attention stuff like, “It’s simply industry.”
- It is a resume-making place, the place you’ll be told so much and feature a large number of duty. You don’t need to stay up for somebody to die or retire to transport up, like in a mega-corp.
- Entrepreneurial to our core – Now not most effective are we a startup, however we want intrapreneurs that may assist us scale, and we’re wanting to begin different sister corps in time to shape a portfolio of businesses, which it’s essential be a co-founder of.
Vidalytics’ Values
(Sure, We’re In fact Severe About Those) 😇
Knowledge – Up to we’re in a position to, we use information to respond to questions, give bonuses and promotions. Now not in response to politics and titles. However information or no longer, when a choice is made, it’s time to get on board.
Scrappy Entrepreneurial Mindset – We’re a startup. You get a large number of freedom, duty and autonomy, however then from time to time we wish to do no matter it takes to ensure we continue to exist. If you wish to have a very simple task, move paintings on the executive.
Radical Candor – The idea that is rooted in two primary rules: being concerned for my part and difficult without delay. This fashion we’re in a position to succeed in a steadiness that promotes expansion, believe, and optimistic comments. You’ll be able to name out somebody from the CEO on down. Simply make sure you assault problems and no longer other folks. 😉
Prime Efficiency – It is a position to be your perfect. To paintings with people who find themselves placing out. develop, be told and spot what you’re manufactured from. For hyper finding out.
Responsibility – Do what you are saying. And personal what you’ve completed. Errors occur. However the worst factor that may occur is when somebody doesn’t personal and be told from them.
Expansion – We’re ALL continuously finding out and rising. Another way we will’t scale with the industry and for our teammates. We spend an excessive amount of time at paintings not to be getting higher. It is a position to be told, get well, and dare we are saying self actualize.
Cheers,
Patrick Stiles
Founder / CEO @ Vidalytics
