Description
Order Table is a multi-channel order control app that is helping ecommerce traders automate, prepare, and keep watch over their order achievement procedure. Our consumers are a mixture of new and established traders in ecommerce, achievement corporations managing shops for his or her purchasers, and across the world identified other folks and types.
About Us:
- We view buyer enhance as crucial to creating a just right product. We believe buyer enhance important in crafting an ideal product, so everybody helps our person base, making sure we keep attached with consumers and perceive our product inside of out.
- We’re dedicated to variety and inclusion. We’re fascinated with everybody on our group feeling protected, at ease, heard, and valued at paintings.
- We’re self-funded. We’re dedicated to rising responsibly and dealing creatively throughout the constraints of our development. Our function is to make an invaluable, available product in line with the desires of our consumers, now not the calls for of traders.
- We consider that faraway paintings is the long run. Being a faraway corporate lets in us to connect with a group of other folks from all over the international. We additionally remember the fact that every individual has their distinctive strategy to their workflow and we agree with our workers to control their very own time inside their set operating hours whilst holding in thoughts that Reinforce does come with time-sensitive paintings.
- We consider in high quality, now not amount. We don’t use metrics or KPIs to measure the luck of our groups. Whilst productiveness and reaction occasions are necessary, offering stellar enhance and empathy to our consumers is the concern.
- We’re beneficiant. We train and be informed from every different day by day. Choices are regularly made jointly in line with the knowledge and revel in we every convey to the dialog.
In regards to the Function:
- This can be a full-time technical buyer enhance place. We basically keep up a correspondence with our consumers via electronic mail.
- A regular enhance price tag this is identical to an escalations price tag at any other corporate, so in the event you love a problem and you might be inherently curious to grasp extra, that is the activity for you.
- Order Table is dedicated to breaking structural obstacles inside our hiring procedure and using truthful hiring practices in our administrative center. Girls and underrepresented minorities (URMs) proceed to be underrepresented inside our business. Analysis has proven girls and other folks of colour disproportionately don’t practice for jobs the place they don’t meet 100% of the “necessities.”Without reference to whether or not or now not you establish as any such teams, in the event you meet lots of the technical necessities and this position aligns together with your profession objectives, then we inspire you to guess on your self and practice!
About You:
- You like to learn and your analytical and written talents are top-notch.
- Stumbling blocks aren’t roadblocks to you; they’re demanding situations to be found out. You’re an issue solver who likes to seek out answers relatively than wait to be informed what to do.
- You’re now not afraid to invite questions, are at ease admitting your boundaries, and spot your gaps in wisdom as alternatives to develop and now not flaws.
- You’re at ease discovering your approach round a brand new instrument program.
- You’re somebody who may also be self-directed and thrive in a faraway surroundings.
- You admire the stability between a laugh and professionalism.
- You’re collaborative and thrive on sharing your ideas, concepts, and problem-solving methods with a various group.
Necessities
- Minimal 2 years of operating without delay inside email-based technical enhance in SaaS or blended technical and writing revel in. Bonus issues in the event you’ve already labored in a faraway e-commerce position!
- In depth revel in troubleshooting complicated instrument problems.
- The power to concisely give an explanation for technical ideas in a non-technical approach and a keenness for assembly consumers the place they’re of their tech wisdom.
- Fluency in each written and spoken English.
- The power to paintings between Pacific Usual Time (US) hours of 9am to 6pm completely, irrespective of your bodily location.
Most popular talents
- Revel in troubleshooting APIs, JSON, and using software log research.
- Sound wisdom of key information go with the flow/switch protocols comparable to SFTP and FTP.
- Revel in with rule-based automation and sophisticated settings.
- Revel in serving to new customers enforce SaaS programs in a B2B surroundings.
Advantages
This can be a full-time place. The wage for this position is $55,000 USD/12 months.
Our world group individuals are employed as contractors however regarded as full-time, everlasting individuals of our group.
We provide our group individuals advantages like versatile day without work, paid parental go away, get admission to to wellness and well being products and services, and a era improve program to make sure everybody has all of the gear they wish to effectively carry out their position!
We join up annually for a corporation retreat. Thus far we’ve been to america, Mexico, and Vietnam!
To Practice
We worth authenticity and inspire you to let your true voice come via. As an alternative of a canopy letter, we now have equipped particular questions so that you can resolution in truth. This permits you to exhibit your talents and revel in for your personal phrases, with out depending on gear like AI to talk for you. We consider within the power of human creativity and individuality. Tell us what units you aside and why you are the ultimate candidate for our group!
Please word: Applicants who’re detected the usage of AI gear will probably be disqualified.
There are a couple of steps to our software procedure:
- Utility Questions
- Apply-Up Questions
- Abilities Take a look at
- Video Reaction
- Interview(s)
If you’re moved to the following spherical, we can touch you to will let you know subsequent steps.
This procedure normally takes a couple of weeks from begin to end, so our tiny hiring group appreciates your endurance whilst we evaluate every software. Through the top of this procedure, we can practice up with everybody who carried out.
*For those who haven’t heard from us inside two weeks, please get involved with us!
