We’re aThemes and we make superior WordPress topics and plugins. We are actually searching for a affected person and pleasant WordPress professional to sign up for our small staff to offer technical reinforce over e-mail to our shoppers Monday-Friday.
We’re in particular searching for any person who can devote 4 hours on a daily basis between 1900 – 2300 UTC to answering reinforce tickets from our shoppers about our merchandise. If you’ll’t do those precise occasions, then you definately must have the ability to do one thing quite as regards to them.
We now have 3 WordPress merchandise: Sydney, Botiga, and Service provider. The final two are each WooCommerce focussed. Whilst maximum of your time will probably be spent coping with technical questions on our merchandise, you’re going to even be anticipated to collect worm studies and document function requests.
That is a very powerful position as you’re going to in direct touch with our shoppers and so that you will have to set prime requirements for your self and your paintings.
There may be possible for this position to change into full-time someday.
What you can do:
- Resolution reinforce questions associated with our WordPress topics and plugins (Sydney Professional, Botiga Professional. and Service provider Professional) by way of our e-mail ticketing gadget (HelpScout)
- Create CSS and PHP snippets for patrons who request small customisations
- Keep up a correspondence insects/enhancements with our builders
Necessities:
- You recognize WordPress within out
- You’re accustomed to WooCommerce, and keen to be told extra
- Sturdy HTML, CSS and PHP and ideally some familiarity with Javascript.
- An working out of browser console mistakes and debugging by way of developer gear
- Affected person and well mannered when coping with reinforce queries
- Excellent written English (no longer essentially local, however transparent {and professional})
We are hoping to listen to from some motivated applicants! That is an exhilarating alternative to sign up for a small however rising staff.
