We acknowledge the worth that our Buyer Carrier group brings to the corporate, and this full-time Buyer Carrier Specialist place immediately affects the delight of our consumers. One of the vital duties of the Buyer Carrier Specialist function come with reviewing orders and making sure accuracy, responding to buyer queries in a well timed and correct method by means of telephone, and/or e mail, resolving problems by means of suitable channels, and keeping up wisdom of our sauna services.
Above all, the best candidate must be a perfect logo ambassador who’s prepared to move the additional mile to verify buyer delight.
- You’ve very good customer support talents, with earlier enjoy
- You be capable to prioritize duties, with very good time control talents
- You should have very good spoken and written English
- You should be extremely arranged and feature a excellent reminiscence (this is very important)
- You’ve nice pc talents (basically Shopify, MS Place of job, and Gorgias/Zendesk)
- Top-speed, strong web is very important
- You’ll paintings in US time zones (9-5 Mountain time)
- You’ve enjoy in a small corporate (<30 folks)
- A welcome bonus is an passion in saunas and wellness
- Overview new orders in Shopify, seize bills, and succeed in out to consumers with transport knowledge. (Estimated transport dates, how supply will seem like, ask if they have got any questions or want any lend a hand offloading the sauna, and many others.)
- Obtain telephone calls and go back any voicemails from consumers.
- Take orders over the telephone
- Ship quotes and invoices to attainable consumers concerned about purchasing a sauna
- Overview any open Gorgias tickets and deal with as many new tickets as conceivable.
- Take care of fast paced quick reside chats/texts.
- Be in contact with colleagues, freight corporations, and providers about rising problems or issues. (Ensuring the client’s sauna is distributed safely and briefly.)
- Preserving consumers continuously up to date all over the ordering and transport procedure. (Offering updates, or in the event that they have not ordered but, attaining out to look if they want any lend a hand.)
- Making sure general buyer delight and price ticket solution.
While you sign up for Make a selection Saunas, no longer best do you get to paintings with some nice other folks, however you’ll revel in complete advantages too.
- Beginning wage of $5/hr + 1% gross sales fee (averaging $8-12+/hr)
- A being concerned small trade tradition with a qualified totally faraway paintings setting.
- PTO and vacations.
- thirteenth month wage.
- Referral program.
- Money bonuses and a per 30 days Friday off for very good efficiency.
- Birthday items and bonuses.
- Ship your resume.
- Ship an creation letter freed from spelling and grammar mistakes.
- Ship a photograph of your workstation and an web velocity check.
- Ship 3 skilled references.
- Ship a short lived voice message to your earlier enjoy, your objectives, and why you need this function. Use Vocaroo.com.
- In spite of everything, fill out this quick shape.
Packages that don’t whole those steps may not be reviewed.
Thank you to your passion and excellent success! We stay up for listening to from you.
