- Chameleon is SaaS for product groups to create in-product UX (modals, banners, checklists, microsurveys and so on.) to power person engagement. Watch a brief demo right here.
- We’re a remote-first, Sequence A, VC-backed startup and lately with ~40 other people dispensed around the Americas and Europe. Be told extra about our group, corporate, and tradition right here.
- Searching for a mid-level Technical Toughen Engineer with SaaS enjoy residing in North The us or Europe to sign up for our fast-growing group at Chameleon
- It is a technical function and calls for robust wisdom of Javascript, HTML, and CSS, whilst additionally being buyer dealing with.
- Wage vary for this function is $70k – $90k USD yearly, according to enjoy.
- Our software procedure might appear other, it’s no longer lengthy and drawn out and we really feel interviewing on my own isn’t one of the simplest ways for both birthday party to evaluate have compatibility, so we attempt to resemble operating in combination and participating.
As a result of our product operates inside of our consumers’ packages, there’s a lot of technical sophistication underneath the hood, and continuously Toughen Engineers troubleshoot inside the intricate connections between Chameleon and more than a few packages.
What you’ll do in particular
- Have interaction consumers experiencing problem in a pleasant and comforting method. Construct agree with and empathy with our consumers through working out and instructing them.
- Act like a detective to successfully troubleshoot a variety of problems (continuously comprises logging into our consumers’ instrument and with the ability to recreate the problem persistently).
- Dig deeper into problems to discover the foundation reasons and doable answers through reviewing the code base and any related knowledge from our database
- Constitute Chameleon successfully when responding to consumers, attending buyer conferences, and, the place important, serving because the technical skilled in gross sales conferences.
- Obviously record insects and product development comments, operating carefully with inside groups to escalate complicated problems and lend a hand enhance the standard and reliability of our product.
- Give a contribution to the continual building, development, and upkeep of a complete wisdom base for self-serve troubleshooting.
- Proportion wisdom and best possible practices with fellow Toughen Engineers, Buyer Luck Managers, the Gross sales group, and different product experts to foster a collaborative and supportive setting.
Talents and enjoy that may assist good fortune on this function
- 2+ years operating in a technical fortify or engineering place
- 1+ years operating at a SaaS startup (<50 workers)
- Excellent working out of HTML, CSS, and JavaScript
- Skill to grasp and troubleshoot complicated API buildings
- Convenience and self belief with the use of the browser console and different debugging gear
- Empathy with consumers and their objectives, demanding situations, and scenarios
Different necessities
- You have got an absolutely functioning workstation and a quiet position to paintings (and take calls) with a high-speed web connection
- You might be in an Americas or Europe timezone
- Fluency (written and verbal) in English
Key advantages
💵 Wage vary for this function is $70k – $90k USD yearly, according to enjoy and quantity of early-stage fairness
🚀 Top quality requirements, common comments, and alternatives that will help you develop temporarily
🌳 Versatile paintings hours and beneficiant day without work, plus no-meeting Fridays! 🤸♀️
💻 New MacBook and price range for house place of business apparatus
🧘 Allowance for mindfulness/meditation app subscription
💡 Paintings with one of the crucial best possible product folks on this planet as consumers
🏕️ Absolutely-paid global group retreats (subsequent one in first week of Would possibly!)
🌈 Chameleons are all other and uniquely stunning. They modify and don’t seem to be required to affiliate or determine with any explicit labels. We welcome the risk to get to grasp you and are dedicated to construction a various and inclusive group that is composed of plenty of backgrounds, cultures, languages, stories, personal tastes, and traits. That is what is helping us all develop and evolve.
