ClinicSense is rising our group! We’re hiring a full-time Buyer Reinforce Consultant to offer product data, teach shoppers, and unravel any rising issues that our shoppers may face with accuracy and potency. You’ll be operating at once with shoppers to beef up them, handle and develop present relationships, establish product growth alternatives, and cut back churn.Â
You’ll be situated anyplace, so long as you might be happy with the paintings hours for this position: Monday to Friday from 9am to 5pm or 10am to 6pm Pacific (relying in your choice).Â
Who we’re:
Our product is helping well being & wellness practitioners (e.g. therapeutic massage therapists, bodily therapists, and so on.) cut back forms, keep arranged, and in the end we unencumber their time so they may be able to spend extra time with shoppers and not more time managing administrative duties.
What we’re in search of:
- Lively listening
- A pleasant tone
- Transparent & concise writing
- Vital considering & drawback fixing
- Compassion, empathy, & persistence
What you’ll do:
- Reply to beef up inquiries via our beef up price tag gadget (each written and camera-on video replies) and over the telephone
- Stay our wisdom base up-to-date
- Create brief product movies to show perfect practices
- Establish gaps in our product that have an effect on the luck of our shoppers
- Paintings with our Product and Construction groups to make sure problems are resolved
- Establish alternatives for buyer coaching in a proactive means
- Entire quarterly, buyer experience-enhancing initiatives (aligned along with your spaces of hobby)
What you’ll want:
- 2+ years of ride in a Buyer Reinforce or Technical Reinforce position for a tool product (SaaS beef up ride is a plus, however now not a deal breaker)
- Revel in in construction and keeping up sturdy relationships with shoppers
- Revel in operating intently with different purposes like Construction, Advertising, Good fortune, and Product
- Revel in operating with a beef up platform like Zendesk, Assist Scout, Intercom, and so on.
Why sign up for us:
We’re a group that loves what we do and all of us thrive on our skill to make an have an effect on. We’re right here to take the strain out of working a small well being & wellness sanatorium. Our purpose is for our neighborhood’s well being & wellness suppliers to feel free, wholesome, and succeed in occupation longevity.
Since we’re a small group, operating at ClinicSense can boost up your occupation and provide the alternative to paintings with world-class ability.
Reimbursement:
- Wage: $50,000 – $60,000 CAD
- Holiday: 11 public vacations, 15 holiday days, and an advantage Friday off each month (for assembly metrics)
Making use of:
As a part of the appliance procedure, please consider that you simply paintings as a Buyer Reinforce Consultant for Google Sheets and give you the following:
- Written reaction to… Hi! I’m the usage of Google Sheets for my value record. I’ve 10 merchandise on my record and I’m seeking to calculate the typical value. Are you able to inform me how to try this?
- Video reaction the usage of Loom.com to… The usage of the similar value record, please display me methods to kind my record of 10 merchandise from the most costly to the least dear.
- Written wisdom base article for… Please write a lend a hand article detailing methods to spotlight a mobile if the quantity in that mobile is larger than 10.
A hit applicants shall be contacted for the second one level of the interview procedure, which is a Google Meet name to talk about your ride and your occupation objectives. The 3rd and ultimate level of the interview procedure shall be an task that may take you 30 to 45 mins.
We’re taking a look ahead to seeing your utility!
