The Buyer Enhance staff at Semaphore performs the most important position in our dating with consumers. Essentially the most vital feature of our beef up staff is that we adore serving to builders – greater than 9 out of 10 consumers charge Semaphore beef up as remarkable. Our project is to stay the shoppers satisfied through helping them as briefly and awesomely as imaginable. This is the place you step in. ​​
You’ll care for all kinds of inquiries, together with questions on consumer credentials, billing, and consumer control whilst delegating technical beef up requests to the remainder of the staff. It calls for a logical mind and a fast sense for fixing issues
It is a full-time far flung place with a set 12-month contract for maternity depart quilt.
Operating hours: 10 – 18 PST (GMT-8) Mon – Fri
Obligations
- Reply to buyer requests in a well timed and correct means by way of electronic mail or Slack
- Analyze consumers’ requests to grasp not unusual problems and desires
- Replace our interior wisdom base with helpful knowledge accumulated from the conversation with the shoppers
- Take part in construction interior processes and procedures to lead them to as efficient and environment friendly as imaginable
- Acquire comments from the shoppers and propagate it to the related groups
- Apply up with consumers to make sure their problems are resolved
- Collaborate with different groups in dealing with and overseeing consumers’ bills
Necessities
- 1+ years {of professional} enjoy in a buyer beef up position inside of a startup setting, or similar.
- Minimal Bachelor’s stage or similar stage of schooling
- Very good English, each written and verbal conversation abilities
- Talent to paintings successfully remotely with a global staff
- Emotional intelligence and empathy — you’re a folks one that is of course delightful to consumers despite the fact that they’re having a foul day,Â
- Robust analytical studying abilities – you’ll be able to acknowledge the query at the back of a query.
- Very good problem-solving abilities – you may no longer know the entire solutions, however you understand how to seek out and be in contact the answer.
- True buyer recommend – the significance of holding each the buyer and the related interior groups often up to date
- Extremely arranged and self-managed, have a very good paintings ethic and a spotlight to element.
- Proactive staff participant eager about taking an energetic phase within the evolution of staff processes
Bonus enjoy
- Familiarity with far flung desktop programs and assist table device (eg. Zendesk)
- Revel in in speaking with builders
Advantages
- The have an effect on of running on a product competing in an international marketplace.
- Sign up for a small staff of round 30 full-time individuals who love their paintings.
- A wholesome 40-hour paintings week and a pleasant and supportive paintings setting.
- Aggressive wage.
- Corporate retreats.
- Area to be informed steadily and select the gear and kit on your activity.
- Engage with builders that use Semaphore and speak about the newest and critical method to expand and send device.
- Paid club at a health membership of your selection.
Semaphore is an equal-opportunity employer. In keeping with our project of serving a various and international target audience, we price a various group of workers and inclusive tradition, which displays that. We inspire programs from all certified people with out regard to race, colour, faith, gender, sexual orientation, gender id or expression, age, nationwide starting place, marital standing, incapacity, and veteran standing.
