Time zones: CST (UTC -6), MST (UTC -7), PST (UTC -8), NST (UTC -3:30)
Easy methods to follow:
If , please ship us an utility from our activity web page. There’s a button to fill out an utility.Â
Hej! We’re Driversnote, a fast-growing SaaS corporate primarily based in Copenhagen, Denmark.
We show pride in serving to greater than 2,000,000 customers international stay a mileage logbook. No person loves to do mileage documentation, so we attempt to take away this tedious paintings and simplify our consumers’ lives via saving them money and time.
Our number one markets are English-speaking: Canada, the United States, Australia, and the United Kingdom – so we’re aiming to amplify our global group to serve consumers and customers all over the global.
If you’re curious, pushed and resilient, experience offering a phenomenal buyer reinforce enjoy and are a powerful communicator, that is the place YOU come into the image!
We are in quest of a far off buyer reinforce specialist with very good technical abilities and insights to assist us quilt the Canadian and US Pacific/Mountain time zones (PST/MST time zones)
As a Buyer Improve Specialist at Driversnote, you are going to engage without delay with our consumers, offering them with an efficient, simple and stress-free enjoy. You’re going to be the spider within the internet via serving all kinds of our customers and consumers, from new customers, long-term consumers and doable B2B massive groups and relaying their must our product groups. Our unbelievable Improve group is first-line reinforce, which means you are going to obtain all kinds of inquiries – most commonly surrounding insects, tutorial questions or advanced requests you’ll have the excitement of fixing!
We believe that you simply:
- Have 12 – 24 months of confirmed paintings enjoy in buyer reinforce.Â
- Are used to and ok with running 100% remotely.
- Have sturdy conversation abilities in English (each verbal and written). Different languages are a welcome bonus.
- You’re keen on offering unbelievable technical buyer reinforce on chat, electronic mail and get in touch with and feature very good conversation abilities.
- You will have a fundamental figuring out and enjoy in instrument troubleshooting: the potential to analyze app issues (examples might be running with set up mistakes, crashes, subscription and cost mistakes and function problems).Â
- You might be proactive and glad to leap in on the deep finish. You might be assured in navigating a couple of methods and discovering your method round, checking the configuration, verifying the setup when wanted, and many others.Â
- Have a watch for commonalities and streamlining – desperate to automate anyplace conceivable.
- Familiarity with far off conversation gear like Slack.
Your duties:
- Supply a firstclass reinforce enjoy via electronic mail and get in touch with to consumers’ technical, normal, and group product queries.
- Troubleshoot the purchasers’ questions and pressure the investigation to get the buyer subject resolved.
- Supply video demos and video onboarding to our better B2B consumers.
- Collaborate with our Product groups and keep in touch with them by way of computer virus reporting and forwarding buyer enter (requests, comments, UX enhancements, and many others).
- Be told the Driversnote product deeply and reinforce our consumers in taking advantage of the whole thing we provide.
 Your colleagues say that you simply:
- Are resilient – you get it carried out and can stick with a role till it is resolvedÂ
- Don’t seem to be hesitant and benefit from the puzzle of fixing open-ended issues
- Are an excellent dating builder – you’ll be able to construct credibility instant with a lot of stakeholders
- Don’t shy clear of ambiguous eventualities, and ask the suitable inquiries to untangle them
- Are a diffuser – all the time affected person and sort, it doesn’t matter what
The vital main points:
- Will have to be positioned in Canada – Pacific or Mountain time zones
- Minimal 21 hours a week
- It’s anticipated that you’ll be able to paintings 3-4 hours an afternoon 6 days every week
- 36.50 CAD /hour, paid biweekly
- 100% far off paintings
- 33 holiday days in keeping with yr – sure, we’re primarily based in Europe
- Get admission to to further perks from medical health insurance, automobile leases, health club passes and extra
Who’s the group?
As of late, we’re a 25+ group, sitting in our Copenhagen HQ —and a handful of remotes in Australia, Canada and Romania! Being HQ’d out of Copenhagen way we are impressed via such things as hygge and a just right work-life stability. As you received’t be running within the administrative center with us, we’re going to let you arrange the most productive far off setup conceivable and be sure you nonetheless have time to connect to your group. Plus, a travel to Copenhagen to fulfill us to your first yr!
Easy methods to follow:
If , please ship us an utility from our activity web page. There’s a button to fill out an utility.Â
Please be aware that we can assessment packages on a rolling foundation. So, in case you’re , don’t wait 🙂 If in case you have been shortlisted, we can ask you to do a case learn about, adopted via interviews.Â
Anticipated get started date: Once conceivable.Â
